Returns & Exchanges
How product problems, approved returns, refunds and cancellation requests are handled.
When to contact us
If an item is defective, incorrect, unsafe or materially different from its description, contact Emi’sHub Support with your order number and useful evidence. The issue is reviewed before a remedy is approved. Your rights under applicable law are not reduced by this process.
Change of mind
Emi’sHub does not operate a general change-of-mind return programme. A return or exchange must fit an applicable order-issue or remedy process, subject to applicable law.
Cancellations
Cancellation is a conditional request, not a default order action. A request may be considered while the order state still permits it, with extra review for paid orders. Once fulfilment has meaningfully progressed, use Support, Return or Delivery Issue instead so the correct resolution can be reviewed.
Refunds and inventory
Approved refunds follow the eligible paid amount and payment allocation. Depending on the approved resolution, value may be returned through the original supported payment route or Store Credit. Returned stock is added back to sellable inventory only after it has been processed and confirmed resellable.
Start a case at Help & Support or email support@emishub.com.ng.